Operator Portal

1. Introduction

HyperValet ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, services, and website (collectively, the "Service"). Please read this Privacy Policy carefully. By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

Name, email address, phone number, and mailing address
Business information, including company name and tax identification numbers
Payment information, including credit card details and billing address
Account credentials, including username and password
Profile information and preferences
Communications with us, including customer support inquiries

2.2 Usage Information

We automatically collect certain information when you use our Service, including:

Device information, such as IP address, browser type, and operating system
Usage data, including pages visited, time spent on pages, and click patterns
Location information, if you enable location services
Log files and analytics data
Cookies and similar tracking technologies

2.3 Third-Party Information

We may receive information about you from third-party services, such as payment processors, authentication providers, and analytics services, in accordance with their privacy policies.

3. How We Use Your Information

We use the information we collect for various purposes, including:

To provide, maintain, and improve our Service
To process transactions and manage your account
To communicate with you about your account, transactions, and updates to our Service
To send you marketing communications (with your consent where required)
To respond to your inquiries and provide customer support
To detect, prevent, and address technical issues and security threats
To comply with legal obligations and enforce our Terms & Conditions
To analyze usage patterns and improve user experience
To personalize your experience and provide relevant content

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as payment processing, data analytics, email delivery, hosting services, and customer support. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

4.4 Protection of Rights

We may share information when we believe it is necessary to protect our rights, property, or safety, or that of our users or others.

4.5 With Your Consent

We may share your information with your explicit consent or at your direction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication mechanisms
Secure data storage and backup procedures
Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Payments & Financial Information

Online and POS Payment Processing

HyperValet enables customers to pay for valet services through both online digital payment methods and on-site POS/EDC terminals, depending on the operator's configuration.

By using the Service, you agree that applicable parking or valet charges may be collected electronically or through authorized payment devices.

Types of Payments Supported

HyperValet may facilitate:

Credit and Debit Cards
UPI
QR-based payments
POS/EDC terminal transactions
Cash (where applicable)

Information Collected for Payments

To process transactions and enable reconciliation, HyperValet may collect and store limited transaction-related information such as:

Transaction ID
Ticket/booking reference
Payment amount
Payment mode
Transaction status (success, failed, refunded)
Date and time
Masked card or payment reference (last 4 digits only, if provided by gateway)
Invoice or billing details required for accounting or statutory compliance

This information is used strictly for operational, accounting, reporting, reconciliation, and customer support purposes.

Online Payment Gateways

Online transactions are processed through certified third-party payment gateways and banking partners. These providers:

Handle sensitive card and banking data directly
Maintain their own security and privacy controls
Operate under their respective privacy policies and regulatory requirements

HyperValet only shares the minimum necessary information to complete the transaction.

POS / EDC Terminal Payments

For on-site payments made through POS/EDC devices:

Card details are captured directly by the POS terminal
Sensitive payment information does not pass through or get stored in HyperValet systems
Only transaction references and status are recorded for reporting and reconciliation

Data Security

HyperValet implements industry-standard safeguards including:

Encrypted communication (HTTPS/TLS)
Role-based access control
Secure audit logs
Restricted administrative access
No storage of full card or CVV information

Payment data is handled only by certified payment processors.

Reconciliation & Accounting

Transaction records may be retained for:

Settlement and reconciliation
GST and statutory reporting
Invoice generation
Vendor payouts
Dispute or chargeback resolution
Audit and compliance requirements

Access to this information is limited to authorized personnel only.

Refunds & Disputes

Refunds are processed through the original payment method via the payment gateway or POS provider. HyperValet does not collect or store sensitive banking information during this process.

Compliance

HyperValet's payment processes are designed to support:

Regulatory and audit requirements
Secure financial reporting
Payment partner integration standards
Enterprise-grade compliance practices

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Access: Request access to your personal information
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Portability: Request transfer of your data to another service
Objection: Object to processing of your personal information
Restriction: Request restriction of processing
Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your preferences and activity on our Service. Cookies are small data files stored on your device that help us improve your experience and provide personalized content.

Types of Cookies We Use:

Essential Cookies: Required for the Service to function properly
Analytics Cookies: Help us understand how users interact with our Service
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Service.

10. Third-Party Links

Our Service may contain links to third-party websites or services that are not owned or controlled by HyperValet. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information. If you believe we have collected information from a child, please contact us immediately.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to the transfer of your information to these countries. We take appropriate safeguards to ensure your information receives adequate protection.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: Info@hyperthings.in

Phone: +91 80430 09796